FREQUENTLY ASKED QUESTIONS

What Is Covered Under My Warranty?

IcyBreeze guarantees its portable air conditioner products for one (1) year from the original purchase date, covering defects in materials or workmanship under normal use. Accessories are covered for six (6) months.

Are There Exclusions to the Warranty?

Yes, the warranty does not cover:

  • 1. Damage caused by improper use, assembly, or handling.
  • 2. Normal wear and tear, fading, or cosmetic blemishes.
  • 3. Damage caused by extreme weather, environmental conditions, or accidents.
  • 4. Use of incompatible accessories or commercial use.
How Do I File a Warranty Claim?

To file a warranty claim, customers need to:

  • 1. Submit a claim form that includes:
    • - Proof of purchase.
    • - Photos and a description of the defect.
    • - Any additional information requested by IcyBreeze.
  • Claims will be processed and resolved by repair, replacement, or substitution with a similar product if the original is unavailable.
What Happens to My Warranty After IcyBreeze Closes?

Warranties will continue to be honored by Stove after March 31, 2025. Contact Stove’s customer support for warranty claims or questions.

Is My Warranty Transferable?

No, warranties are valid only for the original purchaser and cannot be transferred to a new owner.

Will Pending Orders Be Fulfilled or Refunded?

Pending orders will be fulfilled if inventory is available. If inventory is unavailable, a full refund will be issued. Customers will be contacted individually for updates on their orders.

Will You Honor Returns, Gift Cards, and Vouchers?

Returns, gift cards, and vouchers will be accepted and processed until January 25, 2025. Refunds will follow the policies outlined on the website.

How Can I Contact Customer Service or Check My Order Status?

Customers can contact customer service via email at help@solostove.com.

How Can I Stay Updated on Future Products?

Sign up for Solo Stove’s emails and follow their website and social media for updates—something "cool" is coming in 2025, and you won’t want to miss it!